FAQs

Will my wheelchair passenger be secured safely?

We specialise in wheelchair transport and have years of experience. We use the latest 3 point Unwin restraints and all our staff have undergone training to MIDAS standards. Our tail lifts are safety checked before every job and receive a thorough examination every 6 months in line with LOLA regulations, furthermore all these certificates are kept on the vehicles and available for inspection at any time. Your safety is of paramount importance to us.

I have a special occasion can I decorate the bus?

We love special occasions! You can decorate the bus and we will either get the vehicle to you earlier or we will decorate the bus for you. We have decorations for most occasions, especially stag and hen do’s and will gladly help you make the occasion even more special.

What is the maximum amount of passengers allowed on the bus?

At the moment, we have 2 minibuses, each seating a maximum of 16 passengers.  If you have a party bigger than 32 people, we may be able to source more buses from other reputable companies to meet your needs.

If I book an airport transfer, where will my luggage be stored?

This depends on the amount of passengers & luggage traveling, if there are up to 10 people we can remove seats from one side of the vehicle to safely store luggage. Should there be more than 10 passengers, each with a full size case, we can utilise another vehicle to accommodate the luggage separately. We must always keep emergency exits free from obstruction.

Why do I have to pay a deposit and is it refundable?

Requesting a deposit is beneficial to both sides, you can be sure your booking is secured and will receive a drivers job sheet to check the details we have are correct. This job sheet is also confirmation of your booking. Should you wish to cancel your booking, for whatever reason, as long as we receive 14 days notice, your deposit will be refunded in full.

Do you allow food/drink on the bus?

We allow food and drink on the bus on the outward journey only.  We provide bins for your use and ask that this is used, or take all rubbish away with you when you leave.  All our buses are cleaned to a very high standard before and after each use and we ask our customers to respect the bus and take all items away when they arrive at their destination.  No food or drink allowed on the return journey.

What if we want to come home earlier/later than the time we have booked?

If your night out is cut short, or you want to stay a bit longer, just give us a call and we can see if it is possible.  There may be other bookings for the same evening, so we can work together to find the best solution for your party.

What is the latest you will pick up after a night out?

we run a 24/7 company, and there are no restrictions on the time coming home.  Please enquire at time of booking.